Playing games of chance is supposed to be fun and we want to make sure you are enjoying yourself when playing on our website.
Occasionally, some people have problems with gambling and it stops being fun. Being a problem gambler can affect the life of the gamblers, their families, friends and colleagues. If this ever happens to you, please be aware that there are many places to look for help. We are one of them and will do our very best to assist you.
You have the possibility to exclude yourself from all A, A+, B and B+ online and offline gaming halls and casinos by filling out the Self Exclusion Form edited by the Belgian Gaming Commission. Provide this document to the Belgian Gaming Commission and you will be excluded for a period of at least 3 months. This form is also accessible from the menu 'Player Profile' > 'Self Exclusion'.
You can also seek assistance from one of many organizations that provide the support you need to regain control of your problem. Examples of such organizations are www.cliniquedujeu.be (FR), and www.gokkliniek.be (NL).
You also have the possibility to get help over the phone, through the toll-free number of SOS GAMES : 0800/35 777.
The site www.gamingcommission.be has a menu called "protection of the player" which sure is worth a visit.
The folders related to the protection of the gamblers, located below this page are edited by the Belgian Gaming Commission, please read them carefully because they contain a lot of useful information related to gambling addiction.
The player who wants to send a request for information or to logde a complaint with regard to online games of chance, can contact the Gaming Commission with the indication of at least his name, surname, and date of birth, following one of these two procedures:
By email to: firstname.lastname@example.org
By post to : Belgian Gaming Commission, Information office, Cantersteen 47, 1000 Brussels
palladiumgames.be can also help you to control your playing behaviour. On a simple request we can fix limits to your deposits, your wagers, your playing session time and your exclusion time. Do not hesitate to contact our customer support for more information.
AGE AND LEGALITY OF PARTICIPATION
We do not allow access to the games if you are less than 21 years of age. You should always check the specific rules in your country to make sure that it is legal for you to participate in our games in your local area prior to joining this site.
- Download the brochure De Kansspelcommissie beschermt de spelers.
- Download the brochure The Gaming Commission protects gamblers.
- Download the brochure La Commission des jeux de hasard protège les joueurs.